Get Support - FAQ & Contact details
See below for our most asked questions.. still need more help? Email Help@4dimagination.com.au to be in contact with our support team
Q: How many cards are inside the pack?
A: One pack of Animal4D+ and Octaland4D+ Occupation cards consist of 26 illustrated cards + 1 instruction card, whilst Space4D+ cards will consist of 38 illustrated cards + 1 instruction card.
Q: How do I feed the animals?
A: If you would like to feed the animal, please follow these steps:
- Tap the banana icon on the left bottom screen.
- Place the food card and animal side by side.
- Point the camera to the cards
Q: Where can I find the serial number? I need to see all the characters.
A: The serial number is attached on the instruction card inside the box. Once you receive the 4D+ cards, you will get one serial number for three devices.
Q: What OS is supported?
Android Platform
1. OS android : Android 5.0.0 (lollipop),
2. Processor: Qualcomm chipset, 1.2 GHz
3. Ram: 2 GB
4. Camera: 5 MPX
5. Memory card supports Augmented Reality feature
6. Not compatible with Intel Atom processor
7. For Screen Recording require android 5.1.0 (lollipop)
iOS Platform
1. OS iOS : iOS 11.0
2. Processor: Qualcomm chipset, 1.2 GHz
3. Ram: 2 GB
4. Camera: 5 MPX
5. Memory card supports Augmented Reality feature
6. Not compatible with Intel Atom processor
Not compatible with Intel Atom Processor
Memory card that supports Augmented Reality feature
Memory card that supports Augmented Reality feature
