Get Support - FAQ & Contact details

See below for our most asked questions.. still need more help? Email Help@4dimagination.com.au to be in contact with our support team

Q: How many cards are inside the pack?

A: One pack of Animal4D+ and Octaland4D+ Occupation cards consist of 26 illustrated cards + 1 instruction card, whilst Space4D+ cards will consist of 38 illustrated cards + 1 instruction card.

 

Q: How do I feed the animals?

A: If you would like to feed the animal, please follow these steps:
- Tap the banana icon on the left bottom screen.
- Place the food card and animal side by side.
- Point the camera to the cards

Q: Where can I find the serial number? I need to see all the characters.

A: The serial number is attached on the instruction card inside the box. Once you receive the 4D+ cards, you will get one serial number for three devices.

Q: What OS is supported?

Android Platform
1. OS android : Android 5.0.0 (lollipop),
2. Processor: Qualcomm chipset, 1.2 GHz
3. Ram: 2 GB
4. Camera: 5 MPX
5. Memory card supports Augmented Reality feature
6. Not compatible with Intel Atom processor
7. For Screen Recording require android 5.1.0 (lollipop)

iOS Platform
1. OS iOS : iOS 11.0
2. Processor: Qualcomm chipset, 1.2 GHz
3. Ram: 2 GB
4. Camera: 5 MPX
5. Memory card supports Augmented Reality feature
6. Not compatible with Intel Atom processor

Not compatible with Intel Atom Processor
Memory card that supports Augmented Reality feature