Get Support - FAQ & Contact details
See below for our most asked questions.. still need more help? Email Help@4dimagination.com.au to be in contact with our support team
Q: How many cards are inside the pack?
A: One pack of Animal4D+ and Octaland4D+ Occupation cards consist of 26 illustrated cards + 1 instruction card, whilst Space4D+ cards will consist of 38 illustrated cards + 1 instruction card.
Q: How do I feed the animals?
A: If you would like to feed the animal, please follow these steps:
- Tap the banana icon on the left bottom screen.
- Place the food card and animal side by side.
- Point the camera to the cards
Q: Where can I find the serial number? I need to see all the characters.
A: The serial number is attached on the instruction card inside the box. Once you receive the 4D+ cards, you will get one serial number for three devices.
Q: What OS is supported?
IOS
Minimum iOS 7 and aboveiPod Touch 5th & 6th GenerationiPad 2nd Generation
iPhone 4siPad 3rd Generation
iPhone 5 SeriesiPad 4th Generation
iPhone 6 SeriesiPad Air
iPad Air 2
iPad Mini 2/3/4
iPad Pro
ANDROID:
Minimum OS 4.01 "Ice Cream Sandwich"
It works well on 1 GB RAM
Not compatible with Intel Atom Processor
Memory card that supports Augmented Reality feature
Minimum OS 4.01 "Ice Cream Sandwich"
It works well on 1 GB RAM
Not compatible with Intel Atom Processor
Memory card that supports Augmented Reality feature